Red Flags to Watch Out for When Choosing a Custom Home Builder

Red Flags to Watch Out for When Choosing a Custom Home Builder

Building your dream home is one of the most significant investments you’ll make, both emotionally and financially. At Homes by Westgate, we know that finding the right builder is critical to ensuring your project runs smoothly and delivers the home you envision. To help you navigate this process, here are some red flags to watch for when choosing a custom home builder in British Columbia (BC).

1. Lack of Licensing or Certification

In BC, all residential builders must be licensed under the Homeowner Protection Act to construct new homes. If a builder cannot provide proof of licensing, consider this a major warning sign. A reputable builder will always have the necessary certifications and warranties in place, including the mandatory 2-5-10 Home Warranty Program to protect your investment.

Tip: Verify a builder’s credentials by checking with the BC Housing Licensing & Consumer Services registry.

2. Limited Portfolio or No References

A trustworthy builder should be able to showcase their work through a strong portfolio of completed projects. If they can’t provide examples or seem hesitant to connect you with past clients, this could signal inexperience or unsatisfied customers.

At Homes by Westgate, we are proud to share our portfolio and encourage you to speak with previous clients to learn about their experience. Transparency builds trust.

Tip: Look for consistency in quality across a builder’s work and ask for references to verify professionalism and reliability.

3. Poor Communication or Responsiveness

Clear communication is the backbone of any successful homebuilding project. If a builder takes days to respond to emails or phone calls during the early stages, it’s unlikely to improve once construction begins. This lack of responsiveness can lead to missed details, delays, and unnecessary stress.

At Homes by Westgate, we prioritize open and consistent communication, ensuring you are informed every step of the way.

Tip: During the selection process, note how quickly a builder answers your questions and whether they provide clear, helpful responses.

4. Vague or Incomplete Contracts

A professional builder will provide a detailed contract that outlines everything: project scope, timelines, costs, and warranty information. If a builder presents a vague or incomplete contract, it leaves too much room for unexpected expenses or missed commitments.

What to Look For:

• A clear breakdown of materials and labour costs.
• Payment schedules and timelines.
• Warranty details, including mandatory BC’s 2-5-10 warranty coverage.

Tip: Never proceed without reviewing a detailed written agreement. If a builder pushes you to start work without a contract, walk away.

5. Unrealistically Low Estimates

If one builder’s estimate is significantly lower than others, be cautious. While it’s tempting to choose the cheapest option, unusually low bids often mean shortcuts, substandard materials, or hidden costs that will surface later in the process.

At Homes by Westgate, we provide fair, transparent estimates that reflect the quality and craftsmanship you deserve. Our focus is on delivering value without compromising on standards.

Tip: Get multiple quotes and ensure each one includes the same scope of work for a fair comparison.

6. Unwillingness to Provide a Warranty

In British Columbia, new homes must include a 2-5-10 Home Warranty, covering defects in materials and labour (2 years), the building envelope (5 years), and structural elements (10 years). If a builder refuses to offer this coverage, it’s a major red flag and likely indicates they are not licensed or lack confidence in their work.

At Homes by Westgate, all of our homes are built to meet BC’s warranty requirements, ensuring your peace of mind for years to come.

Tip: Ask for warranty documentation upfront and ensure it’s included in your contract.

7. Negative Reviews or Reputation

Reputation matters. While no builder is immune to occasional negative feedback, an abundance of poor reviews or unresolved complaints is a clear warning sign.

What to Do:

• Check Google reviews, Better Business Bureau (BBB), and local builder review platforms.
• Ask about any complaints and how they were resolved.

At Homes by Westgate, our reputation for excellence speaks for itself, and we’re committed to maintaining the highest standards of quality and customer satisfaction.

8. Pushy Sales Tactics

If a builder pressures you to sign quickly or make decisions without time for due diligence, take a step back. Trustworthy builders will respect your timeline, answer your questions thoroughly, and give you the space you need to make informed decisions.

Tip: Take your time to research, compare, and decide on a builder who feels like the right fit for your project and values.

Trust Homes by Westgate to Build Your Dream Home

At Homes by Westgate, we understand that building a custom home is about more than bricks and beams—it’s about bringing your vision to life with trust, quality, and care. By being aware of these red flags, you can confidently choose a builder who will prioritize your needs and deliver a home that exceeds expectations.